FAQs

  • Frequently Asked Questions (FAQs)
    Below are some of our more Frequently asked questions at Home Office Space. If these don't answer your queries or you require further support, please contact us at hello@homeofficespace.co.nz and we will endeavor to respond to you as soon as possible

  • When can I expect my order to arrive?
    We work with our suppliers all over New Zealand to ensure that deliveries wont take more than two working weeks. Even to the more remote areas of the South Island. If you are in the North Island we will try to get products to you within 5 working days.

  • What happens if I have only received part of my order?
    As orders are processed they are shipped out from multiple locations. If you haven't received all of your order but it is still listed on your invoice and/or packing slip, it may still be in transit from a second location. If you still haven't received all of your order after the 2 working weeks from initial order contact hello@homeofficespace.co.nz and we can help track your order.

  • Products have arrived damaged or broken 
    If your goods have arrived in unsatisfactory condition, please take photos of the delivery and provide us with the details as soon as possible at hello@homeofficespace.co.nz. We will investigate where the damage has occurred and can arrange for replacement products where necessary.

  • Can I get a non standard sized whiteboard?
    If you want a custom made whiteboard, contact us via hello@homeofficespace.co.nz. The delivery times for these are longer, as the product will need to be produced first. This can take up to 10 business days and then our standard delivery timelines will apply on top of that.

  • I live outside of New Zealand, can I purchase products?
    At this point our website is tailored to the New Zealand market so that we can ensure reliability of delivery's and product quality to Kiwi consumers. With all of the shipping delays we take pride in making sure we look after our consumer base.