FAQs

Below are some of our more Frequently asked questions at Home Office Space. If these don't answer your queries or you require further support, please contact us at hello@homeofficespace.co.nz and we will endeavor to respond to you as soon as possible.

Do you have a showroom? 

No, not yet! Unfortunately we don't have a physical showroom at present (maybe in the future). However, we do work with a number of suppliers located around the country who do have physical locations that you can visit to check out products before you purchase. Please get in touch with us for any questions and we can provide you with a location and arrange a time to visit. 

Do you only sell to residential customers?

No! We sell to anyone! Residential or commercial. In fact, if you have a small-medium business, feel free to reach out to us. We can usually provide slight discounts on items when buying in bulk, and can provide help, assistance or ideas for fit outs. Just get in touch if you need anything! 

What are the ways to pay?

  • Visa & Mastercard
  • Shop Pay
  • PayPal
  • LayBuy
  • Humm
  • Apple Pay
  • Google Pay
  • Bank Deposit * 
    Bank deposits can be made to our bank account: 12-3618-0041203-000
    Please get in touch with us if you wish to pay via bank deposit, and we can send you an invoice. Please include your name and order number as reference. 

I need a tax invoice. How do I get one? 

Please get in touch with us if you would like a tax invoice. We can easily create one and send it to you. 

Do I get a discount if I order in bulk?

Yes! If you are looking at placing a bulk or large order, please get in touch with us online or email us at hello@homeofficespace.co.nz. We are happy to discuss and offer you discounted pricing! 

How can I become a partner?

We offer further discounts through our business partnership network. If you run your own business and want some regular discounts on your orders, or need regular purchases for your clients for office fit outs, or anything similar, please fill out our Partnership Application form and we will get in touch with you as soon as we can!

When can I expect my order to arrive?

We work with our suppliers all over New Zealand to ensure that deliveries wont take more than two working weeks. Even to the more remote areas of the South Island. If you are in the North Island we will try to get products to you within 5 working days.

What happens if I have only received part of my order?

As orders are processed they are shipped out from multiple locations. If you haven't received all of your order but it is still listed on your invoice and/or packing slip, it may still be in transit from a second location. If you still haven't received all of your order after the 2 working weeks from initial order contact hello@homeofficespace.co.nz and we can help track your order.

Products have arrived damaged or broken 

If your goods have arrived in unsatisfactory condition, please take photos of the delivery and provide us with the details as soon as possible at hello@homeofficespace.co.nz. We will investigate where the damage has occurred and can arrange for replacement products where necessary.

Can I get a non standard sized whiteboard?

If you want a custom made whiteboard (or any other product for that matter!), contact us via hello@homeofficespace.co.nz. The delivery times for these are longer, as the product will need to be produced first. This can take up to 10 business days and then our standard delivery timelines will apply on top of that.

I live outside of New Zealand, can I purchase products?

At this point our website is tailored to the New Zealand market so that we can ensure reliability of delivery's and product quality to Kiwi consumers. With all of the shipping delays we take pride in making sure we look after our consumer base.

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