We have a 30-day return policy, which means you have 30 days after receiving your item to get in touch with us to request a return and get a refund.

To be eligible for a return, your item must be in the same condition that you received it. You just need the receipt or proof of purchase.

To start a return, you can contact us at hello@homeofficespace.co.nz, fill out our online contact form or contact us on any of our other channels. If your return is accepted, we will be in touch to let you know, and provide you with further instructions on what you need to do.

Please note that in order to get a full refund on your purchase, we may ask you to pay for the shipment of the item back to us. 

You can always contact us for any question at hello@homeofficespace.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Take photos of the damage and send these to us as it will help with our evaluation. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like customized products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Once you contact us, we will assess and then get in touch with you to let you know whether the refund & return will be approved or not. If approved, you’ll be refunded on your original payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please be aware that in some cases, restocking fees & freight fees will apply to returned items where there is no defect to the product.